Electricity Power Outages
If your electric service is out, you may notify us by clicking below to report an outage or to see if we currently are aware of your outage. Provide a phone number on file for this account OR your account number without the extension: i.e. 12345678 (no -01) as seen on your bill. You’ll be selecting a statement that best suits the situation you are experiencing. You will also be given a comment box in which you should be providing us with any additional information that will help us determine the location and extent of the service interruption i.e. Pole Number, description of where limb is on wires, if a wire is down in the street or in your yard etc.
You can also use the link to report a problem with a street light. Please be sure to state the Pole Number the light is on and if it is a rental light or residential street light.
You can also call (516) 378-0146 to report an outage. We appreciate your patience as this line may be very busy. Once your outage information is reported into our system, it will remain active until repairs are complete to the service line/equipment in your area. Duplicate reports cannot be accepted in the system.
If you are calling regarding a Gas Emergency, please dial 9-1-1.
In the event of a life-threatening situation, please dial 9-1-1.
Please remember: Stay away from downed power lines. No line is safe to touch, ever!
Please check the Outage Center for updates periodically. Refresh the page to be sure you are seeing the latest information. Outage information is updated as conditions change and new information is received. Thank you for visiting the Outage Center.
Check to see if you home or area is marked on this map. If it is, this means there is no need to make a report as we are already aware of the situation. Please be patient. Thank you.
Register a problem with Freeport Electric via your phone or computer.
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